Reference

How We Handle Your Account Privacy

We collect your account details, payment transaction records and device access logs to run the lobby and process your bKash, Nagad and Rocket deposits. Your information stays with us and our payment processors; we never sell it to third parties.

Account data stored securelyPayment records encryptedDevice access logged for securityNo third-party data salesAccess rights on request
betvip app How We Handle Your Account Privacy
PRIVACY PRACTICES

How We Protect and Manage Your Information

We encrypt account credentials and payment details using SSL transport and database-level encryption at rest. Cookie consent banners appear on your first visit so you can decline analytics tracking while still accessing the game lobby. Session logs are kept for thirty days to investigate disputed transactions, then archived in summary form without personally identifiable markers.

SSL Encryption Standard

Every page load, login attempt and wallet transaction runs over HTTPS with TLS 1.2 or higher. Your bKash, Nagad and Rocket credentials never travel in plain text between your device and our servers.

Cookie Consent Control

Our cookie banner lets you accept or decline performance and analytics cookies. Functional cookies that store your login token and language preference are essential; declining them logs you out after each session closes.

Data Retention Policy

Active account records stay accessible until you request deletion. Closed accounts are archived for three years to meet payment-processor dispute windows, then purged. Transaction summaries for regulatory reporting are anonymised and retained separately.

Access Request Workflow

Submit a data access request through live chat or email; we verify your identity with a one-time code sent to your registered mobile number, then deliver a CSV export of your profile and transaction history within five business days.

PRIVACY CONTACT

Reach Us About Your Data Rights

If you want to review the personal information we hold, correct an error in your profile, or request full account deletion, contact our support team through the channels below. Most data requests are processed within five business days; deletion requests take longer because we verify identity and settle any pending wallet balance before closing the account.

Live Support Chat Open the support widget in the lobby footer and select privacy inquiry from the topic menu. Our agents confirm your identity with your registered mobile number before discussing account data.
Email Privacy Requests Send your data access or deletion request to our support email address from the inbox linked to your account. Include your username and mobile number so we can verify the request came from you.
Account Settings Panel Log in and navigate to account settings, then privacy controls. You can download a copy of your transaction history, update consent preferences for promotional messages, or submit a deletion request directly.

Common Questions About Your Data

We collect your mobile number, email address and chosen username during account creation. Every deposit generates a transaction record with the amount, payment method and timestamp; we store these to reconcile your balance and investigate disputes.

Yes. Submit a deletion request through live chat or the privacy controls panel in account settings. We verify your identity, settle any pending balance, then close the account. Records are archived for three years to meet payment-processor requirements, then purged.

Functional cookies store your login token and language preference; they are essential for lobby access. Analytics cookies track page views and game preferences; you can decline these in the cookie banner without losing access to the platform.

Only our payment-operations team and the processor handling each transfer view your transaction data. We never share payment details with advertisers, affiliates or third-party analytics services. Access depends on local law and eligible regions.

Log in to account settings and open the privacy controls panel, then select download my data. We send a one-time verification code to your registered mobile number; confirm it and we deliver a CSV export within five business days.

No. We do not sell, rent or trade your account details, transaction history or device logs to data brokers, advertisers or affiliate networks. Your information stays with us and the payment processors who complete your deposits and withdrawals.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.